LV
Lynne V
1 reviews | Active since Jan 2018
01 Aug 2018, 11:06
MWEB ineffeiciency
My friend Jean Ramsden couldn't log onto hellopeter and so asked me to paste this on her behalf. She is tearing her hair out with MWeb. Here is what she sent me: What is going on at Mweb. Been trying for days to get through to cancel our fibre optic line but NOT our MWeb email account (we are moving to an area that does not have fibre. No answer, if answered say you will be transferred to the cancellations dept but then get cut off. Latest is I was given a ref number MWB ********** and told I would be transferred. Then cut off. Called again. Said I would be transferred, then recorded voice said "due to unforeseen circumstances we cannot take your call right now." Not acceptable MWeb!
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Mweb's replyOfficial
03 Aug 2018, 14:18Good day VorosL
Thank you for taking the time to bring this matter to our attention.
We have managed to locate the account and can confirm that the team have since been in touch with the account holder.
This matter has now been addressed with the account holder and consider it as resolved.
Please do not hesitate to call our contact center should you have any any additional queries.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply03 Aug 2018, 14:18
Official
Good day VorosL
Thank you for taking the time to bring this matter to our attention.
We have managed to locate the account and can confirm that the team have since been in touch with the account holder.
This matter has now been addressed with the account holder and consider it as resolved.
Please do not hesitate to call our contact center should you have any any additional queries.
Kind regards
MWEB Client Services
Best regards,