DD
Daiyaan D
1 reviews | Active since Dec 2022
04 May 2026, 07:57
Mweb incorrectly debiting my account and lack of service
Even after promising to refund my money which was incorrectly debited from my account and a lady calling me from Mweb (early last week), Mweb has NOT honoured their promise to refund me. This is really the worse service I have ever experienced. These matters will not be left unresolved, I will take this matter further.
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Mweb's replyOfficial
04 May 2026, 10:27Hi Daiyaan, we understand your frustration, especially where a refund has been promised and there has been a delay in it reflecting. That’s not the experience we want for you, particularly when expectations around timelines were already set.
This matter is currently in progress with our Cancellations Team, who are actively handling the review and refund processing linked to your account. Once the process is completed, you will receive direct feedback confirming the outcome and the status of your refund.
We appreciate your patience while this is being finalised, and we want to assure you that it has not been overlooked.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 10:27
Official
Hi Daiyaan, we understand your frustration, especially where a refund has been promised and there has been a delay in it reflecting. That’s not the experience we want for you, particularly when expectations around timelines were already set.
This matter is currently in progress with our Cancellations Team, who are actively handling the review and refund processing linked to your account. Once the process is completed, you will receive direct feedback confirming the outcome and the status of your refund.
We appreciate your patience while this is being finalised, and we want to assure you that it has not been overlooked.
Kind regards,
The Mweb Team
The Mweb Team