MWEB INCONVENIENCE

I am in awe at how much MWEB has no care for their customers. It is my first time wanting WiFi and I chose MWEB to be my WiFi provider as it came highly recommended. I truly played myself because I knew it was a red flag THAT THEY DO NOT HAVE AN OUTLET/STORE that a person could go to.

I had called MWEB and I left my details ,and I received a call back from one of the sales consultants who helped me with an application (on the 6th of September 2019) . After a “successful” telephonic application I was then told to await a call from the fibre installer. It has been 3 weeks, (today is the 26th of September) and I decided to call the fibre installation company who told me then my request was put in , but they have the WRONG UNIT NUMBER of my apartment. I was then told if I had not called: the change in address would have cost me a lot (as the deal is free router and fibre installation) .

I have been calling MWEB from 09:08 until 15:51 no consultant has answered and the previous option of leaving your number is no longer available.

1)The inconvenience 2)The wait 3)The amount of airtime used! Are the things that are making this experience unbearable.

As a result, I would not mind an application cancellation please, so that I can get efficient,less costly experience elsewhere.