Mweb incompetence / horrible service

Worst service I have received in my life. I have a monthly debit order with them which always goes through without fail. Debit order went trough 28 Feb successfully. 1 March they cut us off so we have to wait until Monday to get hold of them. They come up with multiple excuses including saying we haven't paid our account. After not being able to validate any one of their excuses they eventually admit they have no idea why they cut us off. They suggested ending and re connecting our account but I had to pay R1600 and I refused to pay to fix the problem they caused. It is now 5 March and they still have not fixed this and I have no wi-fi. We now have to cancel our account with them and move to rain and I will lose the month I paid for. This is just ridiculous.