MWEB INCOMPETENCE

I had made connected with Mweb on the 26th of July for a fibre connection. We had moved into our new home and it required installation.

On the 9th of August Vumatel technichian came out and stated that the line is faulty and a new line should be installed. According to these technicians +/- 5 working days should be normal for them to come out again but we will have to liase with the service provider, which in this case is MWEB!

I am have been on the phone with MWEB for a more than 3hours since then, using my own airtime, following up on how far developments are. WE STILL HAVE NO FIBRE!

This week alone I have called MWEB to find out 9am, EVERYDAY, as it is almost a month and nothing has been done. Every day I am told by a sales person that according to my reference it has been escalated. Tuesday I have asked to speak to a manager. This too has a 24hr turn-around time. NOBODY HAS CONTACTED ME. Since calling every day, I am asked whether the manager informed where we are at, at which point I scream that I have still not been contacted. This is just incompetence.

Yesterday, the salesperson I spoke to told me that he is putting in an order (at least I think that is what he said) for a new fibre line. At this point I lost it as I thought that it was established on the 9th of August. To make matters worse I had planned a big meeting for 17:30 yesterday. This was planned weeks ago, but I thought it would be okay as the fibre should be sorted out by then. I had to make other plans yesterday, as I still hoped that the technicians would come during the day.

I am now at my wits end, as I believe that MWEB is ***********! I have no timeline for when I will be sorted. I AM VERY FRUSTRATED!!!!

At this point cancellations seems to be the only option!