Mweb Incompetence.

I have been trying to get hold of Mweb for the past two days to find out why I cannot receive e-mails but can send e-mails. It keeps asking me for my password which has not changed and my username has not changed and I have put both of them in multiple times. There is no e-mail address that one can request an answer. they don't answer their phones and I am out of the country so to phone is very expensive. But what sort of idiot company does not have an e-mail address that you can send in your request? This has happened a few times this year and it would appear that the incompetence is not going to end. They of course don't care, just like the majority of large companies run by *********** people?