Mweb incapable of client service

Disgusting treatment from their staff. Claims they will call you back on more then one occasion. Utterly poor service being hung up on 3 times in one day after sitting on hold for more then 30 minutes. I call from a cell phone not a free phone line to get hold of your utterly rude half asleep reps.

I am still waiting for a call back from the 26th of August. I have called in 45 times requesting someone to help me.

Poor cancelation team too offering people deals to stay does no follow up,I am still being billed for things that I was told I will not be billed for. I have these conversations recorded too.

If your expecting someone to spend hundreds and hundreds of rand to call you from a cell phone (R1289.00) to be exact preferably train your staff to be able to do their job properly. Your accounts team is utterly useless when you ask them to assist you since it is a account related issue they put you on hold while they attempt to transfer you as the client back to cancellations.why should your client be transfured to another rep to sort it out (instead of your accounts team ensuring they are free to transfer me to).

I have people they keep telling me when they cannot assist me they will call me back, I have been told this every day since the 26th? Is this the service you give me? Is this the point I Pull ALL my personal accounts from you amd all the other accounts too and go over to someone else?

Disgusted to say that I use mweb.