MS
Moira S

1 reviews | Active since Mar 2009

23 Jul 2015, 09:33

Mweb incapable of blocking spam.

For 10 days or more have been assaulted by up to 70 spam emails from .xyz and .link domains. Have tweeted Mweb , sent them emails and held on for 10 minutes for their technical help line before admitting defeat. Still getting same number of emails and, despite asking via Twitter for someone to call me, I am no nearer a solution. Surprisingly, I have a life. I do not have endless time to devote to mweb's incompetence and lack of customer care. I write this complaint more in hope than expectation as I see they do not bother responding to most complaints. Not surprising really

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Replies (1)
Mweb
Mweb's reply23 Jul 2015, 12:09
Official
Hello Moira,

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

We will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services