Mweb impossible to communicate with to resolve their mistakes

This is definitely THE WORST business ever to communicate with. On the phone you can easily waste a month’s airtime to get NO results. I assisted a friend to get a fibre connection and did not realise that they will use my email to identify me and opened the new service om my account, regardless of the fact that her details were provided. The router was never delivered as per contract and needless to say I have not been able to resolve the issue or make use of the service as you can never get hold of the right person. Now they started billing me and there is just no human at Mweb willing or able to assist me! My name is Andre du Preez and I will appreciate it if Mweb can call me on ***.