1 reviews | Active since May 2026
MWEB - Impossible to cancel service
I cancelled my Fibre connection with Mweb early in January 2026, and to end at the end of February. They came back to me on the 26 Jan telling me I had to pay a premature clawback fee of R755.25 and return the router before the the 20th of March. I did both. At the end of March they sent through a debit order to my bank, which I reversed. I subsequently phoned them on the 7 April and got a sms from them saying that "the cancellation has been logged and the final payment is at the end of January" I then got a sms from them saying that I still owe them money. I then phoned the accounts department on the 16 April and spoke to Janga who told me that my account shows a 0.00 balance. At the end of April they put through another Debit order again. Which I have reversed I am not prepared to accept this from MWEB. It has cost me a fortune in phone calls trying to get through to them. So please if you can't sort out your accounts department, and if you list me with the credit bureau, as you have threatened, I will take further action. Disgusting service.
Thank you for taking the time to explain this in detail. We understand how upsetting and exhausting this experience has been, especially after doing everything requested, settling the clawback fee, returning the router, receiving confirmation of a zero balance, and then still seeing repeated debit orders being processed. The time, cost, and stress involved in trying to resolve this is understandably unacceptable, and this is not the experience we want for our clients.
The matter has been escalated to our Finance Team to review the account history in full, including the cancellation timeline, credits, debit attempts, and the communications you received. They have been requested to engage with you directly and provide clear feedback to ensure the account is corrected where applicable and no further incorrect actions are taken. Your concerns regarding repeated debit orders, conflicting information, and the impact this has had will also be shared with our Service Quality Team for review and improvement.
If you need any additional assistance or would like to follow up while this review is underway, you’re welcome to reach out to us via a private message on Hello Peter.
Kind regards,
Mweb Team
Best regards,
Thank you for taking the time to explain this in detail. We understand how upsetting and exhausting this experience has been, especially after doing everything requested, settling the clawback fee, returning the router, receiving confirmation of a zero balance, and then still seeing repeated debit orders being processed. The time, cost, and stress involved in trying to resolve this is understandably unacceptable, and this is not the experience we want for our clients.
The matter has been escalated to our Finance Team to review the account history in full, including the cancellation timeline, credits, debit attempts, and the communications you received. They have been requested to engage with you directly and provide clear feedback to ensure the account is corrected where applicable and no further incorrect actions are taken. Your concerns regarding repeated debit orders, conflicting information, and the impact this has had will also be shared with our Service Quality Team for review and improvement.
If you need any additional assistance or would like to follow up while this review is underway, you’re welcome to reach out to us via a private message on Hello Peter.
Kind regards,
Mweb Team
Best regards,
Dear Mr Robert Horsfield, your Mweb (Pty) Ltd acc of R779.48 was handed over to LexMEd. To pay follow Snapscan link dflw.io/ycmFwA or pay at Checkers or Shoprite via Easypay# *** or ABSA-***-RefZCH103959. Call us @ *** to make an arrangement
Please can you resolve this. If this has an impact on my credit rating I am going to take Mweb to the small claims court for damages
Dear Mr Robert Horsfield, your Mweb (Pty) Ltd acc of R779.48 was handed over to LexMEd. To pay follow Snapscan link dflw.io/ycmFwA or pay at Checkers or Shoprite via Easypay# *** or ABSA-***-RefZCH103959. Call us @ *** to make an arrangement
Please can you resolve this. If this has an impact on my credit rating I am going to take Mweb to the small claims court for damages
We’ve sent an urgent request to our Finance Team to review this matter immediately, including the handover to LexMed, and to follow up with you directly with clear feedback on the account and next steps. The urgency and sensitivity of the situation have been clearly highlighted so this can be addressed as a priority.
Kind regards,
Mweb Team
Best regards,
We’ve sent an urgent request to our Finance Team to review this matter immediately, including the handover to LexMed, and to follow up with you directly with clear feedback on the account and next steps. The urgency and sensitivity of the situation have been clearly highlighted so this can be addressed as a priority.
Kind regards,
Mweb Team
Best regards,
You`re welcome.
Kind regards,
Mweb Team
Best regards,
You`re welcome.
Kind regards,
Mweb Team
Best regards,