Mweb ia ignoring me.

Hi Pieter, we understand how frustrating this experience has been, especially after spending time and airtime trying to reach support and still remaining offline. That’s not the level of service we aim to deliver, particularly when you urgently need connectivity restored. Let’s work on getting this resolved without any further delay. A quick restart of your router/ONT is recommended first -switch it off at the power source for about 30 seconds and then power it back on. This helps refresh the connection and often restores service if there’s a temporary session or sync issue. Please also check the indicator lights on your device: 

•  A stable Power light 
•  A solid Online/Internet light 

If any of these are red, off, or flashing unusually, that will help narrow down where the fault is coming from. If everything looks normal but you’re still offline, the line may need a network refresh from our side. Share what the lights are showing and whether you’re on fibre or DSL, and we’ll take it from there to get you back online as quickly as possible. Kind regards,
 The Mweb Team