Mweb - I SAY THAT'S A POOR EXPERIENCE

I had been a customer of Mweb for several years until my recent poor experience with the company.

In February 2022, I contacted Mweb with a view to upgrading my internet connection from the current 25/25Mbps package to a faster internet speed.

I discovered that MWEB is offering the same package that I was currently on at the time at a vastly reduced price of R499 per month. I have been paying R629 per month for several years now.

When I queried this with the Mweb accounts person, I was told that Mweb is aware of the difference and that customers were allegedly given an option to either pay the reduced price of R499 per month or remain on the existing monthly payment of R629 per month but receive 500 min VOIP per month. I was not informed of the above option by Mweb. The Mweb representative also told me that I am not the only aggrieved customer as several other customers were experiencing the same problem. I sent Mweb customer services an e mail describing my concerns and requested that I be re-imbursed for the additional amounts paid. I also asked them to send me an official notice via mail of the change in the tariff amount. I had to send several e mails before I even received any response from Mweb. The customer service from Mweb is terribly disappointing. Mweb did not send me the requested e mail and they also refused to compensate me for the additional amounts that I paid Is this what MWEB means on their home page "We say that's experience” SURELY NOT!

I am aggrieved by the way MWEB conducts its business and how it treats its loyal customers. I expected MWEB to reduce the monthly premium to R499 per month whenever the price reduction was effective and reimburse me the difference. Surely this is the ethical business decision.

I cancelled my internet subscription with Mweb as I do not wish to support a company that clearly takes advantage of its customers.