Mweb Hosting

<p>I will not go into too much detail, but this must have been one of the most frustrating, painstaking and revolting experiences I have ever had with a service provider. </p> <p>From the get go, I had to run after them, after explaining to them over and over that I knew nothing and that I was doing all this on my own, I was promised they would be able to assist me as much as possible. After so many weeks, I still found my self lost, having to keep calling to follow up with the hosting team etc. I did what was required to the best of my ability, however what Mweb hosting teams fail to tell you, is that you cannot do this with out a web developer, in spite of me telling them over and over, I am doing this on my own, I dont have a web developer to help... them saying dont worry, we will guide you and help as much as possible. Had I been told you need a web developer in order for A B AND C to happen, I would have seedked someone out to help!! Having said all this, websites do not go up, websites sit blank for who knows how long, because Mweb dont care to follow up despite them having the knowledge there is no web developer doing all this... its just me!! All this and so much more heart ache, frustration and tears. I find someone at Mweb who is willing to help me, he goes above and beyond the call of duty, thanks to him he saved the day, but not with out me having several panic attacks and nervous break downs. I have communicated all this to Mweb's Complaints department and have received what I believe to be a very unsatisfactory reply from a very rude and condescending person. Had mweb been more upfront with me and insisted I get the advice of a web developer FIRST, things might have gone allot more smoothly.... I openly admitted to them from the get go, I am on my own, doing this all from scratch and that my knowledge of hosting websites, backing up websites, domains etc is virtually non exsistant, I was promised they would help and guide me as much as possible... To my horror, as the process went on, it got worse, more frustrating and to top it off, I am sent an account I am not even able to view due to the format not being compatiable! An account sent before a contract or form supposedly emailed to me, mentioned by said rude person!! I have suffered emotionally through this entire process, probably lost revenue due to the issues with the websites not being visible as both websites were down for a period of time, once with out my knowledge and Mweb's careless assumptions that I knew what was going on... (this all happening just before the Easter weekend and on the Easter weekend) With every follow up I found I had to repeat my story so as far as I know, allot of people who work in both Hosting and Sales knew that I was going into this with very limited knowledge. Not to mention I kept being bounced from one department to the next!! I will also add that the process dragged on for 6 weeks. To date I have not received forms/contracts to acknowledge that Mweb are now hosting both my websites. The entire process from start to now has been none other that unpleasant and so frustrating that I found myself in tears more than once!! When I emailed complaints about all this, I received this condescending, rude email back saying they will not be crediting me because in their opinion, they have done nothing wrong and I should have known all their Ts and Cs?? Had those Ts and Cs been sent me?? I am still waiting for my contract/forms and an invoice I can view! Sorry Mweb... You can try cover yourselves with your Terms and Conditions, but you have zero excuse for the shoddy service... You can thank one of your hosting consultants who has been mentioned to you and your Twitter team and whom I have given accolades to for helping me and going beyond the call of duty to assist me. I think the person who responded to my complaint needs to go for customer support/service training... </p> <p>How will you deal with this now Mweb?? If it wasnt such a huge mission, I would take my bussiness elsewhere.... </p>