NM
Nhlanhla M
1 reviews | Active since Jun 2021
08 Apr 2026, 08:56
Mweb horrible service and experience
Mweb is the worst service provider and I would discourage anyone to join them. I hsve been offline for almost 3 weeks due to lighting and requested for assistance. They either lie or don't answer their phones nor respond via their chat option. I will terminate my contract with them because they aren't competent.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
08 Apr 2026, 09:07Hi Nhlanhla, we understand how frustrating being offline for almost three weeks must have been, especially after the lightning strike and the delays in support. We’ve located your account and see that a router replacement has been logged under reference MWB***5. Our team has already assisted with this, so the replacement should be on its way and your connection restored as soon as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 09:07
Official
Hi Nhlanhla, we understand how frustrating being offline for almost three weeks must have been, especially after the lightning strike and the delays in support. We’ve located your account and see that a router replacement has been logged under reference MWB***5. Our team has already assisted with this, so the replacement should be on its way and your connection restored as soon as possible. Kind regards,
The Mweb Team
The Mweb Team
NM
Nhlanhla M's updateReviewer Update
08 Apr 2026, 09:23Would you kundly investigate why ate we being given such a degradjng treatmentby your consultants and get back to me. I also trust that you will credit us for the duration of the inconvenience.
NM
Nhlanhla M's update08 Apr 2026, 09:23
Reviewer Update
Would you kundly investigate why ate we being given such a degradjng treatmentby your consultants and get back to me. I also trust that you will credit us for the duration of the inconvenience.
Mweb's replyOfficial
08 Apr 2026, 09:51Hi Nhlanhla, we completely understand how frustrating this experience has been, and we appreciate you sharing your concerns. Receiving inconsistent or poor support can be very upsetting, and it’s important to us that our service meets the standard you expect. Our technical team is looking into this and will advise on the way forward. We’re continuously working to improve our processes and ensure that interactions with our consultants are professional and helpful. Thank you for your patience while this is being reviewed. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 09:51
Official
Hi Nhlanhla, we completely understand how frustrating this experience has been, and we appreciate you sharing your concerns. Receiving inconsistent or poor support can be very upsetting, and it’s important to us that our service meets the standard you expect. Our technical team is looking into this and will advise on the way forward. We’re continuously working to improve our processes and ensure that interactions with our consultants are professional and helpful. Thank you for your patience while this is being reviewed. Kind regards,
The Mweb Team
The Mweb Team
NM
Nhlanhla M's updateReviewer Update
08 Apr 2026, 10:29Noted I shall patiently wait for the outcome.
NM
Nhlanhla M's update08 Apr 2026, 10:29
Reviewer Update
Noted I shall patiently wait for the outcome.
Mweb's replyOfficial
08 Apr 2026, 10:39Hi Nhlanhla, Thank you for your patience. We appreciate you allowing time for this process. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 10:39
Official
Hi Nhlanhla, Thank you for your patience. We appreciate you allowing time for this process. Kind regards,
The Mweb Team
The Mweb Team
NM
Nhlanhla M's updateReviewer Update
18 Apr 2026, 11:54Hi, will Mweb be crediting me for the weeks that I have been offline?
NM
Nhlanhla M's update18 Apr 2026, 11:54
Reviewer Update
Hi, will Mweb be crediting me for the weeks that I have been offline?
Mweb's replyOfficial
20 Apr 2026, 10:04Hi Nhlanhla, thank you for reaching out, and we sincerely regret the inconvenience caused by the extended downtime you experienced. We understand how disruptive it can be to be without service for such a period, especially under circumstances like these.Please note that we are unable to process account credits for service interruptions caused by natural events such as lightning damage, as these fall outside of standard service-related faults. However, we do acknowledge the impact this has had on your connectivity and truly appreciate your patience and understanding during this time.If you are still experiencing any issues with your service or require assistance with restoration, our technical team remains available to assist further and ensure everything is fully resolved.
Kind regards,
Mweb Support Team
Kind regards,
Mweb Support Team
Mweb's reply20 Apr 2026, 10:04
Official
Hi Nhlanhla, thank you for reaching out, and we sincerely regret the inconvenience caused by the extended downtime you experienced. We understand how disruptive it can be to be without service for such a period, especially under circumstances like these.Please note that we are unable to process account credits for service interruptions caused by natural events such as lightning damage, as these fall outside of standard service-related faults. However, we do acknowledge the impact this has had on your connectivity and truly appreciate your patience and understanding during this time.If you are still experiencing any issues with your service or require assistance with restoration, our technical team remains available to assist further and ensure everything is fully resolved.
Kind regards,
Mweb Support Team
Kind regards,
Mweb Support Team