MWeb horrible service and even worse cancellation policy

Reported a fault on my ADSL line at the beginning of January, 2019, the same intermittent issue I had been struggling with for the past couple of years, only this time it's a lot worse than before.

Since then I've had a couple of phone calls and SMSs from different people asking if the line has been fixed, and when told that it hasn't they tell me they will "escalate" the issue. It's now been almost 4 weeks and the problem has gotten so bad that the 10Mbs line I'm paying for now only syncs at 1.5Mbs, and it will randomly disconnect at least 10 times a day.

To add insult to injury, I decided to cancel my account with MWeb on the 7th of January, only to find out that I'll be charged for February as well, even though I'm on a month-to-month account, meaning I had already paid for January. It boggles the mind why I need to pay for February as well, but I'm not really surprised considering how poor the rest of the service from MWeb has been that they'll stoop to fleecing their customers for every cent they can.