MWEB - HORRIBLE CUSTOMER SERVICE

I am very dissappointed with the service I am getting from MWEB. My complex has fibre, all they need to do is install the OpenServe box and deliver my Router. I have been waiting since 18 May for them. No calls to give me the status. OpenServe came to install the box on Saturday 7 June, MWEB even billed me already on the 10th of June. NO ROUTER NO SERVICE but i am paying already. I have called, logged calls on MWEB's page - I have spend more than 2 hours in total trying to speak to a Customer Care agent for feedback on my Router.