Mweb hidden cost to ***** from their clients.

We changed banking details in December and kept on contacting the biling department to change the debit order and the billing department just never contact us back.

They then switched our wifi off and when we finally got through to them the lady advised that we should pay via eft. We then did and they still refused to reconnect the service. They are nou requesting an additional R500 for suspension and reactivation fee. First of all we never asked for a suspension. So why is this now at our cost. The service is so disappointing and they failed to assist us with changing debit order details and now they want to leave this for our account.

Is this how they ***** from their clients. Also, we pay a month in advance. So even though we did make the payment a few days after why not reactivate as we paid for January. Now I've paid a full month and I don't get the wifi for it.

Mweb is really disgusting with their unfairness.