Mweb helpdesk staff requires proper training

Pathetic service received, I called a year back to have my phone number updated for otp's and not once was I told I would need to complete forms for it to be updated. I was told that the update was successfully done and that I would have no issues in future... 12 months later, my line gets cut due to vandalism and I get told that I cannot be helped because my otp details haven't been changed. So now I am sitting without internet connection for the weekend because some *********** person didn't do their job!

If this is the service I am going to continue getting from mweb then I would need someone to contact me to cancel my line completely. It is ridiculous that I have to suffer because of someone else's incompetence.