1 reviews | Active since Jun 2015
Mweb help
My mom only has showmax with Mweb so she asked me to cancel it how ever it says on your website she's still under contract and it will only cancel on the 1st November that's unacceptable because we were not adviceed of this when signing up for showmax as far as I know you need to give a colander mouths notice if you canceling a adsl product not a showmax product can someone please help as I want showmax to cancel at the end of this month because I'm not even using it at all anymore
Good day abdul191822
Thank you for taking the time to bring this matter to our attention.
We have tried to call you now but was not able to reach you.
We have checked the account and can confirm that the cancellation date provided is correct.
You submitted the cancellation on 19/09/17 which means the month of October would be your calendar months notice period.
As of 1 November, the product should be terminated.
Please do not hesitate to call our contact center on *** should you have any further queries.
Kind regards
MWEB Client Services
Best regards,
Good day abdul191822
Thank you for taking the time to bring this matter to our attention.
We have tried to call you now but was not able to reach you.
We have checked the account and can confirm that the cancellation date provided is correct.
You submitted the cancellation on 19/09/17 which means the month of October would be your calendar months notice period.
As of 1 November, the product should be terminated.
Please do not hesitate to call our contact center on *** should you have any further queries.
Kind regards
MWEB Client Services
Best regards,