JB
Julian B
1 reviews | Active since Oct 2013
20 Aug 2026, 18:53
Mweb have little to no technical skills for their after hours support team. A free lunch job.
Support is non existent. Past 5 days, constant hourly chats back and forth with support who clearly don't have any idea on a technical stand point. I give up on getting basic support for them to just to investigate their local breakout point on most likely a failing routing point dropping traffic to certain sites at peak times. *When they don't know between wifi and ethernet, you know you got problems.
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Replies (5)0
Replies (5)
Mweb's replyOfficial
21 Aug 2026, 08:58Hi Julian,
We understand how frustrating it is to spend several days trying to get a technical issue investigated, especially when you rely on a stable connection.
We understand how frustrating it is to spend several days trying to get a technical issue investigated, especially when you rely on a stable connection.
Please send us a DM with your Mweb account details and a brief description of the issue so we can review what has happened and have the appropriate team assist further.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply21 Aug 2026, 08:58
Official
Hi Julian,
We understand how frustrating it is to spend several days trying to get a technical issue investigated, especially when you rely on a stable connection.
We understand how frustrating it is to spend several days trying to get a technical issue investigated, especially when you rely on a stable connection.
Please send us a DM with your Mweb account details and a brief description of the issue so we can review what has happened and have the appropriate team assist further.
Kind regards,
The Mweb Team
The Mweb Team
JB
Julian B's updateReviewer Update
21 Aug 2026, 16:43---Public info---
Pinging to the following sites.
google.com 18ms constant, drops 6+- pings at a time, 5-10% drop rate.
hotmail.com, 2ms constant, zero drops.
DNS server 8.8.8.8, 33ms constant, zero drops.
Playing on certain local game servers, same issues, there are drops like the google.com.
Now I enable a VPN using PROTON free, connected to the Netherlands.
All pings stable at a constant MS, zero drops, just having 300+MS added since I'm connecting to the other side of the world.
Pinging to the following sites.
google.com 18ms constant, drops 6+- pings at a time, 5-10% drop rate.
hotmail.com, 2ms constant, zero drops.
DNS server 8.8.8.8, 33ms constant, zero drops.
Playing on certain local game servers, same issues, there are drops like the google.com.
Now I enable a VPN using PROTON free, connected to the Netherlands.
All pings stable at a constant MS, zero drops, just having 300+MS added since I'm connecting to the other side of the world.
JB
Julian B's update21 Aug 2026, 16:43
Reviewer Update
---Public info---
Pinging to the following sites.
google.com 18ms constant, drops 6+- pings at a time, 5-10% drop rate.
hotmail.com, 2ms constant, zero drops.
DNS server 8.8.8.8, 33ms constant, zero drops.
Playing on certain local game servers, same issues, there are drops like the google.com.
Now I enable a VPN using PROTON free, connected to the Netherlands.
All pings stable at a constant MS, zero drops, just having 300+MS added since I'm connecting to the other side of the world.
Pinging to the following sites.
google.com 18ms constant, drops 6+- pings at a time, 5-10% drop rate.
hotmail.com, 2ms constant, zero drops.
DNS server 8.8.8.8, 33ms constant, zero drops.
Playing on certain local game servers, same issues, there are drops like the google.com.
Now I enable a VPN using PROTON free, connected to the Netherlands.
All pings stable at a constant MS, zero drops, just having 300+MS added since I'm connecting to the other side of the world.
Mweb's replyOfficial
21 Aug 2026, 17:00Hi Julian,
We understand how frustrating it is to spend several days trying to get a technical issue investigated, especially when you rely on a stable connection.
We understand how frustrating it is to spend several days trying to get a technical issue investigated, especially when you rely on a stable connection.
Please send us a DM with your Mweb account details and a brief description of the issue so we can review what has happened and have the appropriate team assist further.
Kind regards,
The Mweb Tea
The Mweb Tea
Mweb's reply21 Aug 2026, 17:00
Official
Hi Julian,
We understand how frustrating it is to spend several days trying to get a technical issue investigated, especially when you rely on a stable connection.
We understand how frustrating it is to spend several days trying to get a technical issue investigated, especially when you rely on a stable connection.
Please send us a DM with your Mweb account details and a brief description of the issue so we can review what has happened and have the appropriate team assist further.
Kind regards,
The Mweb Tea
The Mweb Tea
JB
Julian B's updateReviewer Update
21 Aug 2026, 17:07Dear Mweb, when you bot and copy/paste auto responses to your hellopeter profile to boost your reputation level, you do the opposite.
JB
Julian B's update21 Aug 2026, 17:07
Reviewer Update
Dear Mweb, when you bot and copy/paste auto responses to your hellopeter profile to boost your reputation level, you do the opposite.
Mweb's replyOfficial
24 Aug 2026, 11:55Hello Julian,
To ensure we locate the correct account and review the matter thoroughly, please send us a direct message via Hello Peter with your Mweb account details, email address, and cellphone number. Once we have these details, we'll be able to identify the account and provide further assistance regarding your concerns.
Kind regards,
Mweb Team
Mweb Team
Mweb's reply24 Aug 2026, 11:55
Official
Hello Julian,
To ensure we locate the correct account and review the matter thoroughly, please send us a direct message via Hello Peter with your Mweb account details, email address, and cellphone number. Once we have these details, we'll be able to identify the account and provide further assistance regarding your concerns.
Kind regards,
Mweb Team
Mweb Team