MWEB has zero customer service

My debit order did not go off. I called MWEB to ask what had gone on. Only 3 hours later were they able to assist me as they kept hanging up on me. Eventually I spoke to a lady Akona who promised that they would redebit immediately. A day later and still no debit order.

I have been on the phone for over 2 hours and it eventually rings off. How are we supposed to pay them if they don't even bother taking a customers call.

This has to be the worst run business next to Eskom. I have requested numerous call backs and still nothing.