MWEB has zero customer service

MWB***5. Good morning,

Impossible to cancel a contract (that is supposed to be month to month). I still have one LTE product that needs to be cancelled. I tried numerous times to cancel it via self service. Hereby a record of all communications I have had with you in regard to this matter:

I gave notice 15 January, it is a month to month contact, which starts on the 22nd each month. Therefore, what does giving notice on 15 January mean to you as a company?

*15 January 2020* (Online query): - Requested want to end any services and products I have with Mweb by the end of January 2020 - Ref No: MWB***9

*16 January 2020 (*Facebook messenger): - With reference to query MWB***9, I again requested the cancellation of all Mweb services by end January 2020. - I indicated that after numerous calls to your call centre all calls, I could not get through. - You responded 19 January "Hi Mandie there is already a ticket with that team regarding you wanting to cancel" - No reference number given

*20-21 January 2020* (Facebook messenger): - I enquired regarding a reference number and progress. - Asked that you forward the matter to the complaints department - You responded 22 January: Good day. I will follow up on this and bring it to the relevant managers attention

*22 January 2020* (Facebook Mweb's page) - Enquired whether you could respond to my online and Facebook messenger quires. Response: Hi, I have managed to locate your account and have followed up with the sales team on the request to cancel the pending order. - Enquired when I can expect results. - No response

*23 January 2020* (Facebook Mweb's page) : - Asked about progress again

*24 January 2020* (Facebook messenger): - Once again brought above mentioned time line to your attention - No response. - Response: Good day Mandile, I have had a look into your account and I see that there is a ticket logged to have this cancelled. I apologise for any inconvenience caused.

*27 January 2020* - Received a phone call fibre order was cancelled. - Agent was friendly, yet had to refer LTE cancellation to another department