AK
Anneliza K
1 reviews | Active since Sept 2025
05 Mar 2026, 14:57
MWeb has very bad service and does not honour loyal clients - no contactablility
I have been trying to get hold of the billing department for 3 days. No response on the mobile apps chat. Just "Please hold while we connect you to the next available agent. No service on the live chat on the site, no help from the chat in Whatsapp. I have been holding for almost an hour on the *** number with no joy! They received my cancellation but no retention of my business? VERY POOR SERVICE. My subscription increased with no notification and I have been a client for more than 4 years. Very dissapointed!!!! Offer new contracts for much less and existing customers have to pay high prices. I didnt really want to cancel but now the e-mail says I am only cancelling effective 1 May even though i submitted the cancellation begining of March.
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Replies (4)0
Replies (4)
Mweb's replyOfficial
05 Mar 2026, 15:03Hi Anneliza,
We can completely understand how disappointing and frustrating this must feel — especially after being a loyal client for more than four years. Trying multiple channels without getting through, seeing your subscription increase and then feeling as though your cancellation hasn’t been properly acknowledged would leave anyone feeling unheard.
Thank you for laying everything out so clearly. Your concerns around billing, pricing differences between new and existing clients, and the cancellation effective date are all valid points that deserve proper attention.
To ensure this is handled thoroughly, we’ve reached out to our Retentions Team and requested that they make direct contact with you.
We genuinely value long-standing clients, and the intention is always to provide transparent communication and fair support. Thank you for giving us the opportunity to address this. T^
We can completely understand how disappointing and frustrating this must feel — especially after being a loyal client for more than four years. Trying multiple channels without getting through, seeing your subscription increase and then feeling as though your cancellation hasn’t been properly acknowledged would leave anyone feeling unheard.
Thank you for laying everything out so clearly. Your concerns around billing, pricing differences between new and existing clients, and the cancellation effective date are all valid points that deserve proper attention.
To ensure this is handled thoroughly, we’ve reached out to our Retentions Team and requested that they make direct contact with you.
We genuinely value long-standing clients, and the intention is always to provide transparent communication and fair support. Thank you for giving us the opportunity to address this. T^
Mweb's reply05 Mar 2026, 15:03
Official
Hi Anneliza,
We can completely understand how disappointing and frustrating this must feel — especially after being a loyal client for more than four years. Trying multiple channels without getting through, seeing your subscription increase and then feeling as though your cancellation hasn’t been properly acknowledged would leave anyone feeling unheard.
Thank you for laying everything out so clearly. Your concerns around billing, pricing differences between new and existing clients, and the cancellation effective date are all valid points that deserve proper attention.
To ensure this is handled thoroughly, we’ve reached out to our Retentions Team and requested that they make direct contact with you.
We genuinely value long-standing clients, and the intention is always to provide transparent communication and fair support. Thank you for giving us the opportunity to address this. T^
We can completely understand how disappointing and frustrating this must feel — especially after being a loyal client for more than four years. Trying multiple channels without getting through, seeing your subscription increase and then feeling as though your cancellation hasn’t been properly acknowledged would leave anyone feeling unheard.
Thank you for laying everything out so clearly. Your concerns around billing, pricing differences between new and existing clients, and the cancellation effective date are all valid points that deserve proper attention.
To ensure this is handled thoroughly, we’ve reached out to our Retentions Team and requested that they make direct contact with you.
We genuinely value long-standing clients, and the intention is always to provide transparent communication and fair support. Thank you for giving us the opportunity to address this. T^
AK
Anneliza K's updateReviewer Update
05 Mar 2026, 15:38Thank you, retention phoned me and it has been sorted out. I just find it sad that I had to revert to giving a review to get hold of your service centre after trying for 3 days to contact you. Please review this if there is not a problem somewhere that you can fix this.
AK
Anneliza K's update05 Mar 2026, 15:38
Reviewer Update
Thank you, retention phoned me and it has been sorted out. I just find it sad that I had to revert to giving a review to get hold of your service centre after trying for 3 days to contact you. Please review this if there is not a problem somewhere that you can fix this.
Mweb's replyOfficial
05 Mar 2026, 15:45Thank you so much for the update, Anneliza. We are truly happy to hear that our teams managed to address your concerns and resolve the issue. Your feedback is important to us and has been reported to the relevant teams to improve where necessary.
Mweb's reply05 Mar 2026, 15:45
Official
Thank you so much for the update, Anneliza. We are truly happy to hear that our teams managed to address your concerns and resolve the issue. Your feedback is important to us and has been reported to the relevant teams to improve where necessary.
Mweb's replyOfficial
05 Mar 2026, 15:45Thank you so much for the update, Anneliza. We are truly happy to hear that our teams managed to address your concerns and resolve the issue. Your feedback is important to us and has been reported to the relevant teams to improve where necessary.
Mweb's reply05 Mar 2026, 15:45
Official
Thank you so much for the update, Anneliza. We are truly happy to hear that our teams managed to address your concerns and resolve the issue. Your feedback is important to us and has been reported to the relevant teams to improve where necessary.