RS
Reabetswe S
1 reviews | Active since Jan 2022
26 May 2026, 10:32
Mweb has unproffessional agents both live chats and calls.
Mweb keeps giving me the run around, two agents advised that the line was cleared by vuma and just needed mweb to do the activation, they requested the serial number from the hardware which i sent. After waiting for over an hour on the live chat an agent Chelsi tells me the line is not cleared. I am now begging for my fibre to be connected or who must beg and wash their feet for my fiber to be connected that i have already paid for.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
26 May 2026, 10:37Hi Reabetswe, Thank you for taking the time to share this, and it’s clear how frustrating and exhausting this experience has been, especially receiving conflicting updates after already providing the required equipment details and spending extended time waiting for support. That level of inconsistency understandably adds to the stress when all you want is a working service that has already been paid for. An escalation has now been submitted to the Vumatel team to urgently verify the line status and confirm the correct activation state. This is to ensure there is no misalignment between what has been communicated and what is reflected on the network side, and to prevent any further conflicting feedback. Once feedback is received from the Vumatel team, the next activation step will be confirmed immediately so the service can be brought online without further delay. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply26 May 2026, 10:37
Official
Hi Reabetswe, Thank you for taking the time to share this, and it’s clear how frustrating and exhausting this experience has been, especially receiving conflicting updates after already providing the required equipment details and spending extended time waiting for support. That level of inconsistency understandably adds to the stress when all you want is a working service that has already been paid for. An escalation has now been submitted to the Vumatel team to urgently verify the line status and confirm the correct activation state. This is to ensure there is no misalignment between what has been communicated and what is reflected on the network side, and to prevent any further conflicting feedback. Once feedback is received from the Vumatel team, the next activation step will be confirmed immediately so the service can be brought online without further delay. Kind regards,
The Mweb Team
The Mweb Team
RS
Reabetswe S's updateReviewer Update
26 May 2026, 10:49We are now on day 10 of me running behind you and vumatel like an obsessed unhinged ex girlfriend. You keep brushing me off with the same lame excuse of an escalation and being kept up to date with feedback. Which never happens. I am honestly tired of running after your guys and I think you are also tired of typing such lies.
PLEASE CAN I GET MY FIBRE CONNECTED TODAY BECAUSE AM TIRED OF BEGGING YOUR MICKEY MOUSE CLUB HOUSE COMPANY!!!!!!!
PLEASE CAN I GET MY FIBRE CONNECTED TODAY BECAUSE AM TIRED OF BEGGING YOUR MICKEY MOUSE CLUB HOUSE COMPANY!!!!!!!
RS
Reabetswe S's update26 May 2026, 10:49
Reviewer Update
We are now on day 10 of me running behind you and vumatel like an obsessed unhinged ex girlfriend. You keep brushing me off with the same lame excuse of an escalation and being kept up to date with feedback. Which never happens. I am honestly tired of running after your guys and I think you are also tired of typing such lies.
PLEASE CAN I GET MY FIBRE CONNECTED TODAY BECAUSE AM TIRED OF BEGGING YOUR MICKEY MOUSE CLUB HOUSE COMPANY!!!!!!!
PLEASE CAN I GET MY FIBRE CONNECTED TODAY BECAUSE AM TIRED OF BEGGING YOUR MICKEY MOUSE CLUB HOUSE COMPANY!!!!!!!
Mweb's replyOfficial
26 May 2026, 11:07Hello Reabetswe
We are truly sorry for the inconvenience. We have logged an urgent follow-up with the relevant teams and will continue to be here for you for any further support or updates.
Kind regards,
The Mweb Team
We are truly sorry for the inconvenience. We have logged an urgent follow-up with the relevant teams and will continue to be here for you for any further support or updates.
Kind regards,
The Mweb Team
Mweb's reply26 May 2026, 11:07
Official
Hello Reabetswe
We are truly sorry for the inconvenience. We have logged an urgent follow-up with the relevant teams and will continue to be here for you for any further support or updates.
Kind regards,
The Mweb Team
We are truly sorry for the inconvenience. We have logged an urgent follow-up with the relevant teams and will continue to be here for you for any further support or updates.
Kind regards,
The Mweb Team
RS
Reabetswe S's updateReviewer Update
26 May 2026, 11:11But you are not there you are just buying face to try seem like your provide proper service to people. This is 10 days of a service I paid for that I haven't used and I know for sure come June 14 you will be cutting my service off without considering your **** ups.
Why must I be running after you guys while I paid you for a service you not providing.
I also need to work from home and have children crying in the background like your agents do, while they keep fumbling over them elves for more lies to cover the **** your company keeps sending my way.
Why must I be running after you guys while I paid you for a service you not providing.
I also need to work from home and have children crying in the background like your agents do, while they keep fumbling over them elves for more lies to cover the **** your company keeps sending my way.
RS
Reabetswe S's update26 May 2026, 11:11
Reviewer Update
But you are not there you are just buying face to try seem like your provide proper service to people. This is 10 days of a service I paid for that I haven't used and I know for sure come June 14 you will be cutting my service off without considering your **** ups.
Why must I be running after you guys while I paid you for a service you not providing.
I also need to work from home and have children crying in the background like your agents do, while they keep fumbling over them elves for more lies to cover the **** your company keeps sending my way.
Why must I be running after you guys while I paid you for a service you not providing.
I also need to work from home and have children crying in the background like your agents do, while they keep fumbling over them elves for more lies to cover the **** your company keeps sending my way.
Mweb's replyOfficial
26 May 2026, 13:23 Hi Reabetswe, The frustration around being without service for this long is completely understood, especially after paying for a service that has not been usable and while trying to manage work-from-home responsibilities at the same time. After 10 days, it’s understandable to expect clearer progress and more consistent communication around resolution. The fault remains active with the relevant technical teams, and urgent follow-ups are continuing in an effort to push for restoration as quickly as possible. The delays and lack of resolution so far are not being ignored, and the matter is still receiving active attention. Concerns around billing and downtime impact are also noted, particularly given the extended outage period that has affected your ability to use the service as intended. As soon as further confirmed feedback is received from the technical teams or network provider, updates will be shared accordingly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply26 May 2026, 13:23
Official
Hi Reabetswe, The frustration around being without service for this long is completely understood, especially after paying for a service that has not been usable and while trying to manage work-from-home responsibilities at the same time. After 10 days, it’s understandable to expect clearer progress and more consistent communication around resolution. The fault remains active with the relevant technical teams, and urgent follow-ups are continuing in an effort to push for restoration as quickly as possible. The delays and lack of resolution so far are not being ignored, and the matter is still receiving active attention. Concerns around billing and downtime impact are also noted, particularly given the extended outage period that has affected your ability to use the service as intended. As soon as further confirmed feedback is received from the technical teams or network provider, updates will be shared accordingly. Kind regards,
The Mweb Team
The Mweb Team
RS
Reabetswe S's updateReviewer Update
27 May 2026, 12:30So today I am being told that my payment that was done on the 15th May can not be allocated to the new address and I MUST PAY again for something I haven't used. Vumatel requested that they send a request to allocate the funds to the address bt your agents are telling me I have to wait for vuma to refund me. How is it that you can not allocate a payment when you guys are at fault for not giving the proper information to clients but now I still don't have fibre and now your company is making it my problem and the agents are beyond rude now.
RS
Reabetswe S's update27 May 2026, 12:30
Reviewer Update
So today I am being told that my payment that was done on the 15th May can not be allocated to the new address and I MUST PAY again for something I haven't used. Vumatel requested that they send a request to allocate the funds to the address bt your agents are telling me I have to wait for vuma to refund me. How is it that you can not allocate a payment when you guys are at fault for not giving the proper information to clients but now I still don't have fibre and now your company is making it my problem and the agents are beyond rude now.
Mweb's replyOfficial
27 May 2026, 12:43Hello Reabetswe,
We are truly sorry for the inconvenience. We have logged your feedback and requests directly to the team that handles all Vuma Reach refunds and payment allocations. They will review the account and email you with details on the next steps ASAP.
Kind regards,
The Mweb Team
We are truly sorry for the inconvenience. We have logged your feedback and requests directly to the team that handles all Vuma Reach refunds and payment allocations. They will review the account and email you with details on the next steps ASAP.
Kind regards,
The Mweb Team
Mweb's reply27 May 2026, 12:43
Official
Hello Reabetswe,
We are truly sorry for the inconvenience. We have logged your feedback and requests directly to the team that handles all Vuma Reach refunds and payment allocations. They will review the account and email you with details on the next steps ASAP.
Kind regards,
The Mweb Team
We are truly sorry for the inconvenience. We have logged your feedback and requests directly to the team that handles all Vuma Reach refunds and payment allocations. They will review the account and email you with details on the next steps ASAP.
Kind regards,
The Mweb Team