SK
Sharon K
1 reviews | Active since Jan 2026
08 Jun 2026, 11:38
Mweb has thw worst service!!!!!!!!!!!!!!!!!!!!!!
Despite making more than 10 calls and submitting multiple escalations, I have yet to receive any meaningful response. I was repeatedly assured that it would take 24–72 hours for my request to be allocated to Vuma for the reinstallation of my fibre following home renovations. It has now been well over two weeks, and still no action has been taken, nor have I received any clear communication or updates. This level of service is completely unacceptable. I have been left without fibre connectivity for an extended period, and no one seems able to provide accountability or timelines for resolution. The lack of follow-through and customer care reflects very poorly on your organization. What is even more concerning is that, despite not receiving the service I am paying for, I have no doubt that your company will proceed with debiting my account at the end of the month. This is unacceptable, and I will dispute any charges for services not rendered.
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
08 Jun 2026, 12:19Hi Sharon,
We understand how frustrating this has been, especially after multiple calls, escalations, and still not receiving clear timelines or progress on your fibre reinstallation. Being without service for this long while waiting for updates is not the experience we want for you.To take this forward properly and get you a clear update from the relevant teams and the network provider, please send us a private message with your Mweb email address or account details.This will allow us to trace your order, follow up directly with the fibre provider, and come back to you with a more accurate status and next steps.Kind regards,
The Mweb Team.
We understand how frustrating this has been, especially after multiple calls, escalations, and still not receiving clear timelines or progress on your fibre reinstallation. Being without service for this long while waiting for updates is not the experience we want for you.To take this forward properly and get you a clear update from the relevant teams and the network provider, please send us a private message with your Mweb email address or account details.This will allow us to trace your order, follow up directly with the fibre provider, and come back to you with a more accurate status and next steps.Kind regards,
The Mweb Team.
Best regards,
Mweb's reply08 Jun 2026, 12:19
Official
Hi Sharon,
We understand how frustrating this has been, especially after multiple calls, escalations, and still not receiving clear timelines or progress on your fibre reinstallation. Being without service for this long while waiting for updates is not the experience we want for you.To take this forward properly and get you a clear update from the relevant teams and the network provider, please send us a private message with your Mweb email address or account details.This will allow us to trace your order, follow up directly with the fibre provider, and come back to you with a more accurate status and next steps.Kind regards,
The Mweb Team.
We understand how frustrating this has been, especially after multiple calls, escalations, and still not receiving clear timelines or progress on your fibre reinstallation. Being without service for this long while waiting for updates is not the experience we want for you.To take this forward properly and get you a clear update from the relevant teams and the network provider, please send us a private message with your Mweb email address or account details.This will allow us to trace your order, follow up directly with the fibre provider, and come back to you with a more accurate status and next steps.Kind regards,
The Mweb Team.
Best regards,
SK
Sharon K's updateReviewer Update
08 Jun 2026, 12:24Hi
Please give me a call on *** to discuss this further
Please give me a call on *** to discuss this further
SK
Sharon K's update08 Jun 2026, 12:24
Reviewer Update
Hi
Please give me a call on *** to discuss this further
Please give me a call on *** to discuss this further
SK
Sharon K's updateReviewer Update
08 Jun 2026, 14:41i have provided details to be contacted , please let me know how and when i will be contacted
SK
Sharon K's update08 Jun 2026, 14:41
Reviewer Update
i have provided details to be contacted , please let me know how and when i will be contacted
Mweb's replyOfficial
08 Jun 2026, 15:27ref#***6
Hello Sharon
Thank you so much for your details.
We have reached out directly to the team that manages all Vumatel installation orders. They will follow up with our Vumatel partners and email you with an update and details on the next steps ASAP.
Warm regards,
Webafrica Crew
Hello Sharon
Thank you so much for your details.
We have reached out directly to the team that manages all Vumatel installation orders. They will follow up with our Vumatel partners and email you with an update and details on the next steps ASAP.
Warm regards,
Webafrica Crew
Best regards,
Mweb's reply08 Jun 2026, 15:27
Official
ref#***6
Hello Sharon
Thank you so much for your details.
We have reached out directly to the team that manages all Vumatel installation orders. They will follow up with our Vumatel partners and email you with an update and details on the next steps ASAP.
Warm regards,
Webafrica Crew
Hello Sharon
Thank you so much for your details.
We have reached out directly to the team that manages all Vumatel installation orders. They will follow up with our Vumatel partners and email you with an update and details on the next steps ASAP.
Warm regards,
Webafrica Crew
Best regards,
SK
Sharon K's updateReviewer Update
08 Jun 2026, 15:30This is the same response I got on ALL calls last week and no one at ALL come back with feedback
SK
Sharon K's update08 Jun 2026, 15:30
Reviewer Update
This is the same response I got on ALL calls last week and no one at ALL come back with feedback
Mweb's replyOfficial
08 Jun 2026, 15:50We are truly sorry for any inconvenience and will provide an update directly from the team on the status of the activation as soon as possible.
Best regards,
Mweb's reply08 Jun 2026, 15:50
Official
We are truly sorry for any inconvenience and will provide an update directly from the team on the status of the activation as soon as possible.
Best regards,
SK
Sharon K's updateReviewer Update
09 Jun 2026, 10:27i am yet to receive feedback or a call??
SK
Sharon K's update09 Jun 2026, 10:27
Reviewer Update
i am yet to receive feedback or a call??
Mweb's replyOfficial
09 Jun 2026, 15:08Hello there, we are truly sorry for the unusually delayed response on this platform. We are reaching out to ensure you receive all the support you need. To avoid duplicate work that may cause delays, please advise whether you've managed to connect with one of our support agents on any of our support channels or whether you still require further assistance with the above query. Please reach out to us via private message for any additional assistance or discussion.
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 15:08
Official
Hello there, we are truly sorry for the unusually delayed response on this platform. We are reaching out to ensure you receive all the support you need. To avoid duplicate work that may cause delays, please advise whether you've managed to connect with one of our support agents on any of our support channels or whether you still require further assistance with the above query. Please reach out to us via private message for any additional assistance or discussion.
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
Best regards,