MWEB has THEE MOST PATHETIC SERVICE EVER

I app**** on the 19th of October to get fibre sorted at my home. 20th October someone contacted me and we finalised everything, then I realised that 2 orders have been placed, I had to contact them again to make sure only 1 was going through not 2, they cancelled 1. After 48 hours of the time they asked me to wait for someone to get back to me no one did, so I ended up calling them, while I was on the phone with them do they decide to tell me that the provider I chose does not service my area, so I said ok fine I understand by why do I have to call in order to get a response, if I did not call then no one would have contacted me, eventually the cancelled that and processed another order for me with the right service provider, again I see that 2 orders has been processed so I contacted again and asked them to cancel the one, eventually I get an email stating I need to pay the R249 fee, I contacted them again and asked them why as I have already paid it, and after multiple cancellations and placing new orders, they took the amount back, so why am I still owing, till date I have asked the same question via chat, calls, etc and no one can answer me, I get passed on from person to person with no resolution. Eventually I had enough and contacted them on 22nd and asked them to cancel, they said yes It has been done and I will get an email with the cancellation and my refund, nothing was sent, I contacted again on the 23rd and same thing, I was passed around to 4 people before I could get an answer and till now I have not received a confirmation of cancellation or my refund and my profile still shows an order pending.

Never will I make this mistake of MWEB again, I should have known better as my mum has also been complaining about this and their fees keep increasing but the mbp stays the same. I went with Afrihost who was cheaper and better service.