RC
Rodrigo C
1 reviews | Active since May 2015
05 Jun 2026, 09:04
MWEB has the Worst service!!!
Worst ISP I have had since the inception of Fibre, I have been battling to get my fibre speed issue resolved for almost 2 weeks now!! Speed stay constand 2.5Up 3MB down!!!!!! I have called into the MWeb call center more than 7 times, With extremely long wait times at that!! Firstly Get more Agents!!!!!! They have logged repeated calls with Vumatel and Vumatel reports that there is no issues with the line, it has gone back n forth like this for almost 2 weeks and no one from MWEB , My ISP is helping to resolve this, When I eventually get through to an agent they go through the same motions of doing line test and always end up having to escalate to the provider again!! This note is simply to warn people about the bad service MWEb provide, I will be moving my business elsewhere MWeb!!!!!!
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Replies (8)0
Replies (8)
Mweb's replyOfficial
05 Jun 2026, 11:25Hi Rodrigo,
We understand how frustrating it must be to deal with ongoing speed issues for such an extended period, especially after making multiple attempts to get assistance. When your connection is not performing as expected and you’re repeatedly having to follow up, it can be both exhausting and disruptive. his experience has clearly not met the level of consistency and reliability we aim to provide, particularly for something as essential as your internet service.
From our side, we can see that an initial fault was logged, and Vumatel confirmed there was a network issue which has since been resolved. However, since you’re still experiencing slow speeds, further investigation is required.
To assist with this, we’ve logged a technical specialist callback request under reference MWB***2. A specialist will reach out to you directly to run more advanced checks and work towards resolving the issue fully.
If you require any additional assistance ahead of the callback, please feel free to send us a direct message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to deal with ongoing speed issues for such an extended period, especially after making multiple attempts to get assistance. When your connection is not performing as expected and you’re repeatedly having to follow up, it can be both exhausting and disruptive. his experience has clearly not met the level of consistency and reliability we aim to provide, particularly for something as essential as your internet service.
From our side, we can see that an initial fault was logged, and Vumatel confirmed there was a network issue which has since been resolved. However, since you’re still experiencing slow speeds, further investigation is required.
To assist with this, we’ve logged a technical specialist callback request under reference MWB***2. A specialist will reach out to you directly to run more advanced checks and work towards resolving the issue fully.
If you require any additional assistance ahead of the callback, please feel free to send us a direct message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 11:25
Official
Hi Rodrigo,
We understand how frustrating it must be to deal with ongoing speed issues for such an extended period, especially after making multiple attempts to get assistance. When your connection is not performing as expected and you’re repeatedly having to follow up, it can be both exhausting and disruptive. his experience has clearly not met the level of consistency and reliability we aim to provide, particularly for something as essential as your internet service.
From our side, we can see that an initial fault was logged, and Vumatel confirmed there was a network issue which has since been resolved. However, since you’re still experiencing slow speeds, further investigation is required.
To assist with this, we’ve logged a technical specialist callback request under reference MWB***2. A specialist will reach out to you directly to run more advanced checks and work towards resolving the issue fully.
If you require any additional assistance ahead of the callback, please feel free to send us a direct message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to deal with ongoing speed issues for such an extended period, especially after making multiple attempts to get assistance. When your connection is not performing as expected and you’re repeatedly having to follow up, it can be both exhausting and disruptive. his experience has clearly not met the level of consistency and reliability we aim to provide, particularly for something as essential as your internet service.
From our side, we can see that an initial fault was logged, and Vumatel confirmed there was a network issue which has since been resolved. However, since you’re still experiencing slow speeds, further investigation is required.
To assist with this, we’ve logged a technical specialist callback request under reference MWB***2. A specialist will reach out to you directly to run more advanced checks and work towards resolving the issue fully.
If you require any additional assistance ahead of the callback, please feel free to send us a direct message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
RC
Rodrigo C's updateReviewer Update
08 Jun 2026, 09:17I don't think you understand how frustrated I am, I have not been without internet for 2 weeks now and still not one from MWEB has contact me!!!
RC
Rodrigo C's update08 Jun 2026, 09:17
Reviewer Update
I don't think you understand how frustrated I am, I have not been without internet for 2 weeks now and still not one from MWEB has contact me!!!
Mweb's replyOfficial
08 Jun 2026, 10:58Hi Rodrigo,
We understand how frustrating this situation has been, especially being without internet for two weeks and not having received direct contact during that time.As per the records on your account, our retentions team has arranged for a new router to be sent to you, and the courier service will be in touch with you directly to arrange delivery.We recognise the impact this downtime has had and the urgency of getting you reconnected as quickly as possible.Kind regards,
The Mweb Team.
We understand how frustrating this situation has been, especially being without internet for two weeks and not having received direct contact during that time.As per the records on your account, our retentions team has arranged for a new router to be sent to you, and the courier service will be in touch with you directly to arrange delivery.We recognise the impact this downtime has had and the urgency of getting you reconnected as quickly as possible.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 10:58
Official
Hi Rodrigo,
We understand how frustrating this situation has been, especially being without internet for two weeks and not having received direct contact during that time.As per the records on your account, our retentions team has arranged for a new router to be sent to you, and the courier service will be in touch with you directly to arrange delivery.We recognise the impact this downtime has had and the urgency of getting you reconnected as quickly as possible.Kind regards,
The Mweb Team.
We understand how frustrating this situation has been, especially being without internet for two weeks and not having received direct contact during that time.As per the records on your account, our retentions team has arranged for a new router to be sent to you, and the courier service will be in touch with you directly to arrange delivery.We recognise the impact this downtime has had and the urgency of getting you reconnected as quickly as possible.Kind regards,
The Mweb Team.
RC
Rodrigo C's updateReviewer Update
08 Jun 2026, 16:59Still waiting, still bad internet, no calls from MWEB, courier…..nothing!! tried getting hold of the call centre again today, waited 30plus minutes, again. Got through to the agent and he made me do the same useless tests…again, then the call cut again!! No one called me back after requesting they call if the calls drops, which it does often when calling the mweb call center. No call back. These people just don’t care!!
RC
Rodrigo C's update08 Jun 2026, 16:59
Reviewer Update
Still waiting, still bad internet, no calls from MWEB, courier…..nothing!! tried getting hold of the call centre again today, waited 30plus minutes, again. Got through to the agent and he made me do the same useless tests…again, then the call cut again!! No one called me back after requesting they call if the calls drops, which it does often when calling the mweb call center. No call back. These people just don’t care!!
Mweb's replyOfficial
08 Jun 2026, 17:03Hi Rodrigo,
We understand how frustrating this ongoing situation has been, especially with the repeated follow-ups, dropped calls, and continued lack of stable connectivity.Our retentions team is currently working on this matter and actively handling the resolution process, including the router arrangement and service recovery steps.We recognise the impact this has had on your experience and appreciate your patience while the team works through the remaining actions required to get this resolved.Kind regards,
The Mweb Team.
We understand how frustrating this ongoing situation has been, especially with the repeated follow-ups, dropped calls, and continued lack of stable connectivity.Our retentions team is currently working on this matter and actively handling the resolution process, including the router arrangement and service recovery steps.We recognise the impact this has had on your experience and appreciate your patience while the team works through the remaining actions required to get this resolved.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 17:03
Official
Hi Rodrigo,
We understand how frustrating this ongoing situation has been, especially with the repeated follow-ups, dropped calls, and continued lack of stable connectivity.Our retentions team is currently working on this matter and actively handling the resolution process, including the router arrangement and service recovery steps.We recognise the impact this has had on your experience and appreciate your patience while the team works through the remaining actions required to get this resolved.Kind regards,
The Mweb Team.
We understand how frustrating this ongoing situation has been, especially with the repeated follow-ups, dropped calls, and continued lack of stable connectivity.Our retentions team is currently working on this matter and actively handling the resolution process, including the router arrangement and service recovery steps.We recognise the impact this has had on your experience and appreciate your patience while the team works through the remaining actions required to get this resolved.Kind regards,
The Mweb Team.
RC
Rodrigo C's updateReviewer Update
09 Jun 2026, 15:16Day 15 with no internet, zero calls from MWEB, courier or anyone.. false promises and still no service!!
RC
Rodrigo C's update09 Jun 2026, 15:16
Reviewer Update
Day 15 with no internet, zero calls from MWEB, courier or anyone.. false promises and still no service!!
RC
Rodrigo C's updateReviewer Update
11 Jun 2026, 08:52Day 18 with no internet, new router received and installed, made zero difference!! Vumatel came out to check the line, says it an issue on the ISP side! So still back n forth and no service. All other houses in my estate are using the same Vumatel backbone with different ISP’s, Vodacom, VoX and they are having no issues!!
RC
Rodrigo C's update11 Jun 2026, 08:52
Reviewer Update
Day 18 with no internet, new router received and installed, made zero difference!! Vumatel came out to check the line, says it an issue on the ISP side! So still back n forth and no service. All other houses in my estate are using the same Vumatel backbone with different ISP’s, Vodacom, VoX and they are having no issues!!
Mweb's replyOfficial
11 Jun 2026, 14:05Hi Rodrigo,
We understand how frustrating it must be to deal with slow or no connection for days, especially after following up and not seeing any progress. When your service isn’t working as expected, getting clear answers and timely resolution is essential. This clearly isn’t the kind of service experience you should be facing, especially when you’ve already made multiple attempts to have the issue resolved.
We can confirm that Vumatel has requested speed test results and traceroutes (with screenshots) to assist with further troubleshooting. To ensure this is progressed, our Faults Follow‑up Team has arranged for a technical callback under ticket reference MWB***6. The specialist will assist you directly and guide the next steps.
We will continue to push for a resolution so your service is restored and stable as soon as possible.
Kind regards,
Mweb Team
Mweb's reply11 Jun 2026, 14:05
Official
Hi Rodrigo,
We understand how frustrating it must be to deal with slow or no connection for days, especially after following up and not seeing any progress. When your service isn’t working as expected, getting clear answers and timely resolution is essential. This clearly isn’t the kind of service experience you should be facing, especially when you’ve already made multiple attempts to have the issue resolved.
We can confirm that Vumatel has requested speed test results and traceroutes (with screenshots) to assist with further troubleshooting. To ensure this is progressed, our Faults Follow‑up Team has arranged for a technical callback under ticket reference MWB***6. The specialist will assist you directly and guide the next steps.
We will continue to push for a resolution so your service is restored and stable as soon as possible.
Kind regards,
Mweb Team