NB
Nadia B
1 reviews | Active since Jul 2018
10 Mar 2026, 12:39
Mweb has the worst customer service ever!!
The worst service I have ever received!! I have been waiting to speak to someone for over an hour now.I chat to the virtual assistant (Sibulele)online and as soon as I told them I want to cancel the service as the person who was using the service passed away, they started to ignore me flat out. Please people do not use Mweb their service is pathetic!!
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Mweb's replyOfficial
10 Mar 2026, 12:57Good day, Nadia. We completely understand how distressing and frustrating this situation must be, especially given the circumstances surrounding the service. Being left waiting for support while trying to handle something so sensitive can be incredibly upsetting, and your experience is important to us.
To assist further, we’ve escalated your request to our Cancellations Team, who will be reaching out to you directly to follow up and provide guidance on the next steps. We appreciate your patience and want to assure you that your concerns are being prioritised. T^
To assist further, we’ve escalated your request to our Cancellations Team, who will be reaching out to you directly to follow up and provide guidance on the next steps. We appreciate your patience and want to assure you that your concerns are being prioritised. T^
Mweb's reply10 Mar 2026, 12:57
Official
Good day, Nadia. We completely understand how distressing and frustrating this situation must be, especially given the circumstances surrounding the service. Being left waiting for support while trying to handle something so sensitive can be incredibly upsetting, and your experience is important to us.
To assist further, we’ve escalated your request to our Cancellations Team, who will be reaching out to you directly to follow up and provide guidance on the next steps. We appreciate your patience and want to assure you that your concerns are being prioritised. T^
To assist further, we’ve escalated your request to our Cancellations Team, who will be reaching out to you directly to follow up and provide guidance on the next steps. We appreciate your patience and want to assure you that your concerns are being prioritised. T^