Mweb Has Taken Lessons in ****py Customer Service from Telkom

I am trying to cancel my ADSL product because Telkom is refusing to replace a ****** cable so I can't get any internet service. I phoned the call centre and opted for technical help because you don't have a cancellations option on the menu. After waiting an interminable length of time, on my cell phone I might add, I get through and get told that they're putting me through. Again, I had to wait because my call was going to be answered "soon." Then the call cut out completely. So I phoned back and thought maybe sales could assist - because there is no option on the menu for CANCELLATIONS - but you can change your product. Guess what happened after waiting for ages on the phone again? I got told they'd put me through to cancellations. And guess what happened this time - after hanging on for ages again, the call cut out. Have you lot perhaps been taking lessons from Telkom on ******* customer service? Kindly advise me of the EMAIL address that I can use to cancel this product. And no, I'm not interested in alternative solutions from this company now. If you can't even answer your phones, how can I trust you with an LTE connection? Besides which, it would seem that your LTE works through the Telkom network and I will NOT have any more to do with them. FIbre is not available where I am so that's not an option. Do NOT try to call me to reconsider. Either tell me that the product is cancelled or tell me how to email my cancellation notice through. Considering how long I have been a customer of yours, I can't believe the shoddy treatment I've received.