MWEB has stopped caring about their subscribers.

What has happened to MWeb??? Having made it almost impossible to contact them once you are signed up (no e-mail contact and a helpline that no-one answers), they ignore the one channel where you can report faults in the QUERIES section on their website.

I reported slow and intermittent connectivity over 1 week ago no response. I am absolutely dumbstruck that nobody at MWEB has bothered to contact me and/or address my query! I have been a customer of theirs for almost 20 years and only continued with them as they provided FIBRE in my area.