WS
Wim S
1 reviews | Active since Apr 2026
09 Apr 2026, 12:21
Mweb has refused or been unable to change the Name of the account holder for more than a month now after the original account holder died
Mweb has refused or been unable to change the Name of the account holder for more than a month now after the original account holder died. There is no avenue to contact them. No premises to visit. And I have been consistently left with no service. There are no words for how inept and unresponsive and inefficient this supposed service provider is.
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Replies (1)
Mweb's replyOfficial
09 Apr 2026, 12:40Good day, Wim,
We completely understand how frustrating it must be to experience continued delays in updating the account holder’s details, especially given the circumstances. Being left without service while trying to resolve such an important matter can be incredibly inconvenient and worrying, particularly when you rely on your connection for daily activities.
We would like an opportunity to assist and help get this matter resolved. Could you please provide the account holder’s details by sending a direct message on Hello Peter so we can locate the account and take a closer look? Once we have the information, the Finance Team will review the account and reach out directly to guide you through the process of updating the account holder information.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to experience continued delays in updating the account holder’s details, especially given the circumstances. Being left without service while trying to resolve such an important matter can be incredibly inconvenient and worrying, particularly when you rely on your connection for daily activities.
We would like an opportunity to assist and help get this matter resolved. Could you please provide the account holder’s details by sending a direct message on Hello Peter so we can locate the account and take a closer look? Once we have the information, the Finance Team will review the account and reach out directly to guide you through the process of updating the account holder information.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 12:40
Official
Good day, Wim,
We completely understand how frustrating it must be to experience continued delays in updating the account holder’s details, especially given the circumstances. Being left without service while trying to resolve such an important matter can be incredibly inconvenient and worrying, particularly when you rely on your connection for daily activities.
We would like an opportunity to assist and help get this matter resolved. Could you please provide the account holder’s details by sending a direct message on Hello Peter so we can locate the account and take a closer look? Once we have the information, the Finance Team will review the account and reach out directly to guide you through the process of updating the account holder information.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to experience continued delays in updating the account holder’s details, especially given the circumstances. Being left without service while trying to resolve such an important matter can be incredibly inconvenient and worrying, particularly when you rely on your connection for daily activities.
We would like an opportunity to assist and help get this matter resolved. Could you please provide the account holder’s details by sending a direct message on Hello Peter so we can locate the account and take a closer look? Once we have the information, the Finance Team will review the account and reach out directly to guide you through the process of updating the account holder information.
Kind regards,
Mweb Team