ML
Milissa-Jane Labuschagne
1 reviews | Active since Feb 2016
02 Jun 2026, 16:02
Mweb has no customer support and mess up billing
I'm so upset with mweb and there WhatsApp and live chat is ridiculous I've been a client a whole 2 weeks and they already sending me threats to disconnect me Wen I received the call 3 weeks ago it was explained to me that my first payment would be at the end of June. I paid the R249 there was no installation fees a week later it was installed 2 weeks later I'm getting these bills and threats for almost R700 to disconnect me is everyone sleeping there
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Replies (3)
Mweb's replyOfficial
02 Jun 2026, 16:10Hello Milissa-Jane
Thank you for sharing your experience. We understand how concerning it is to receive unexpected billing notifications so soon after joining, especially when this differs from what was initially explained to you.To provide clarity, your bill includes a pro-rata charge for the period from your activation date, 14-05-2026, to 31-05-2026. In addition, billing is processed one month in advance, which means the invoice for 01-06-2026 to 30-06-2026 is also included. This combined amount can appear higher than expected if this billing structure was not clearly communicated upfront.That said, the experience you’ve described around communication and the tone of the notifications is not aligned with the standard we aim to deliver. It is important that you feel fully informed and supported, particularly as a new client.Our focus is to ensure you have complete clarity on your billing and a smooth experience going forward.
Kind regards,
The Mweb Team
Thank you for sharing your experience. We understand how concerning it is to receive unexpected billing notifications so soon after joining, especially when this differs from what was initially explained to you.To provide clarity, your bill includes a pro-rata charge for the period from your activation date, 14-05-2026, to 31-05-2026. In addition, billing is processed one month in advance, which means the invoice for 01-06-2026 to 30-06-2026 is also included. This combined amount can appear higher than expected if this billing structure was not clearly communicated upfront.That said, the experience you’ve described around communication and the tone of the notifications is not aligned with the standard we aim to deliver. It is important that you feel fully informed and supported, particularly as a new client.Our focus is to ensure you have complete clarity on your billing and a smooth experience going forward.
Kind regards,
The Mweb Team
Mweb's reply02 Jun 2026, 16:10
Official
Hello Milissa-Jane
Thank you for sharing your experience. We understand how concerning it is to receive unexpected billing notifications so soon after joining, especially when this differs from what was initially explained to you.To provide clarity, your bill includes a pro-rata charge for the period from your activation date, 14-05-2026, to 31-05-2026. In addition, billing is processed one month in advance, which means the invoice for 01-06-2026 to 30-06-2026 is also included. This combined amount can appear higher than expected if this billing structure was not clearly communicated upfront.That said, the experience you’ve described around communication and the tone of the notifications is not aligned with the standard we aim to deliver. It is important that you feel fully informed and supported, particularly as a new client.Our focus is to ensure you have complete clarity on your billing and a smooth experience going forward.
Kind regards,
The Mweb Team
Thank you for sharing your experience. We understand how concerning it is to receive unexpected billing notifications so soon after joining, especially when this differs from what was initially explained to you.To provide clarity, your bill includes a pro-rata charge for the period from your activation date, 14-05-2026, to 31-05-2026. In addition, billing is processed one month in advance, which means the invoice for 01-06-2026 to 30-06-2026 is also included. This combined amount can appear higher than expected if this billing structure was not clearly communicated upfront.That said, the experience you’ve described around communication and the tone of the notifications is not aligned with the standard we aim to deliver. It is important that you feel fully informed and supported, particularly as a new client.Our focus is to ensure you have complete clarity on your billing and a smooth experience going forward.
Kind regards,
The Mweb Team
ML
Milissa-Jane Labuschagne's updateReviewer Update
02 Jun 2026, 16:17Well then mweb will need to call me for clarity because I'm not understanding this bill and wen it's due to be paid 2 weeks and almost double for prorata it doesn't make sense to me. Especially because mweb was so slow on delivery and activation vuma was fast same day unfortunately this is on mweb.
ML
Milissa-Jane Labuschagne's update02 Jun 2026, 16:17
Reviewer Update
Well then mweb will need to call me for clarity because I'm not understanding this bill and wen it's due to be paid 2 weeks and almost double for prorata it doesn't make sense to me. Especially because mweb was so slow on delivery and activation vuma was fast same day unfortunately this is on mweb.
Mweb's replyOfficial
03 Jun 2026, 13:09Hi Milissa-Jane,
We understand how confusing it can be when your billing doesn’t make sense, especially when you’ve experienced delays with activation and are now being asked to pay an amount that doesn’t align with your expectations. When you’re trying to manage your account, clarity is essential.
To provide a clearer breakdown:
As per Invoice IAB***2:
Your service went active on 14 May, which resulted in a pro‑rata charge of R246.77 for the period 14 May 2026 to 31 May 2026
Because billing is processed in advance, you were also charged R425.00 for June (01 June 2026 to 30 June 2026)
This brings the total due to R671.77.
If you would prefer to go through this over a call for further clarity, please let us know, and we will arrange for the relevant team to reach out to you directly.
Kind regards,
Mweb Team
We understand how confusing it can be when your billing doesn’t make sense, especially when you’ve experienced delays with activation and are now being asked to pay an amount that doesn’t align with your expectations. When you’re trying to manage your account, clarity is essential.
To provide a clearer breakdown:
As per Invoice IAB***2:
Your service went active on 14 May, which resulted in a pro‑rata charge of R246.77 for the period 14 May 2026 to 31 May 2026
Because billing is processed in advance, you were also charged R425.00 for June (01 June 2026 to 30 June 2026)
This brings the total due to R671.77.
If you would prefer to go through this over a call for further clarity, please let us know, and we will arrange for the relevant team to reach out to you directly.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 13:09
Official
Hi Milissa-Jane,
We understand how confusing it can be when your billing doesn’t make sense, especially when you’ve experienced delays with activation and are now being asked to pay an amount that doesn’t align with your expectations. When you’re trying to manage your account, clarity is essential.
To provide a clearer breakdown:
As per Invoice IAB***2:
Your service went active on 14 May, which resulted in a pro‑rata charge of R246.77 for the period 14 May 2026 to 31 May 2026
Because billing is processed in advance, you were also charged R425.00 for June (01 June 2026 to 30 June 2026)
This brings the total due to R671.77.
If you would prefer to go through this over a call for further clarity, please let us know, and we will arrange for the relevant team to reach out to you directly.
Kind regards,
Mweb Team
We understand how confusing it can be when your billing doesn’t make sense, especially when you’ve experienced delays with activation and are now being asked to pay an amount that doesn’t align with your expectations. When you’re trying to manage your account, clarity is essential.
To provide a clearer breakdown:
As per Invoice IAB***2:
Your service went active on 14 May, which resulted in a pro‑rata charge of R246.77 for the period 14 May 2026 to 31 May 2026
Because billing is processed in advance, you were also charged R425.00 for June (01 June 2026 to 30 June 2026)
This brings the total due to R671.77.
If you would prefer to go through this over a call for further clarity, please let us know, and we will arrange for the relevant team to reach out to you directly.
Kind regards,
Mweb Team