KW
Kim W
1 reviews | Active since May 2022
04 Jun 2026, 10:56
MWEB HAS NO CUSTOMER SERVICE SKILLS
Mweb has the worst customer service ever! I have been battling in getting a refund from them all week finally get hold of them and then its being told I need to wait an additional 5 days for a refund this is totally ridiculous , you must fight for your own money! How funny is this I literally followed up today was now told my refund was never authorised after waiting all this time from the 25th still waiting for this refund to be authorised in order to be released! PLEASE GET ME SOMEONE TO CONTACT ME THAT ACTUALLY KNOW WHAT THE HELL IS HAPPENING
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Mweb's replyOfficial
04 Jun 2026, 11:09Hi Kim,
We understand your frustration, especially after following up multiple times and being given different updates regarding your refund. Waiting for clarity on your own funds is understandably frustrating.We’ve reviewed the matter and can confirm that the refund has now been logged and is currently pending approval. Once the approval process is completed, the release of the funds will proceed accordingly.We appreciate how important it is to have clear and consistent communication, and we will ensure the process is followed through to completion.Kind regards,
The Mweb Team
We understand your frustration, especially after following up multiple times and being given different updates regarding your refund. Waiting for clarity on your own funds is understandably frustrating.We’ve reviewed the matter and can confirm that the refund has now been logged and is currently pending approval. Once the approval process is completed, the release of the funds will proceed accordingly.We appreciate how important it is to have clear and consistent communication, and we will ensure the process is followed through to completion.Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 11:09
Official
Hi Kim,
We understand your frustration, especially after following up multiple times and being given different updates regarding your refund. Waiting for clarity on your own funds is understandably frustrating.We’ve reviewed the matter and can confirm that the refund has now been logged and is currently pending approval. Once the approval process is completed, the release of the funds will proceed accordingly.We appreciate how important it is to have clear and consistent communication, and we will ensure the process is followed through to completion.Kind regards,
The Mweb Team
We understand your frustration, especially after following up multiple times and being given different updates regarding your refund. Waiting for clarity on your own funds is understandably frustrating.We’ve reviewed the matter and can confirm that the refund has now been logged and is currently pending approval. Once the approval process is completed, the release of the funds will proceed accordingly.We appreciate how important it is to have clear and consistent communication, and we will ensure the process is followed through to completion.Kind regards,
The Mweb Team