MWEB has no Customer service ethic.

Good day,

I am highly disappointed in the service I am receiving from MWEB since my Fiber application on January the 4th 2023, still awaiting the router to be delivered whilst the Fiber is already installed.

I have phoned every day since January 2023 spent time and money holding on for 20/30 mins at a time with no resolution. Still no router delivered, Fiber was installed the 1st of February by Vumatel still no router,

I am horrified at this experience I am receiving from MWEB.

Shivonne Elliott