RL
Richard L
1 reviews | Active since Feb 2017
09 Jun 2026, 09:32
Mweb has no customer service
30 min phone call unanswered. then used the chat function and another 30 mins with no reply. pathetic customer service
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
09 Jun 2026, 09:59Hi Richard,
We understand how frustrating it must be to spend so much time waiting on calls and chat without receiving the assistance you need. When you’re trying to resolve an issue, support should be quick and accessible, not something that adds to the frustration. This situation has clearly not met the level of responsiveness you should expect when reaching out for help.
We’re here to assist and would really like the opportunity to get your query resolved. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, along with a brief description of the issue, and our team will take a closer look.
We will continue working to ensure you get the assistance you need quickly and that future interactions are smoother and more efficient.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time waiting on calls and chat without receiving the assistance you need. When you’re trying to resolve an issue, support should be quick and accessible, not something that adds to the frustration. This situation has clearly not met the level of responsiveness you should expect when reaching out for help.
We’re here to assist and would really like the opportunity to get your query resolved. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, along with a brief description of the issue, and our team will take a closer look.
We will continue working to ensure you get the assistance you need quickly and that future interactions are smoother and more efficient.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 09:59
Official
Hi Richard,
We understand how frustrating it must be to spend so much time waiting on calls and chat without receiving the assistance you need. When you’re trying to resolve an issue, support should be quick and accessible, not something that adds to the frustration. This situation has clearly not met the level of responsiveness you should expect when reaching out for help.
We’re here to assist and would really like the opportunity to get your query resolved. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, along with a brief description of the issue, and our team will take a closer look.
We will continue working to ensure you get the assistance you need quickly and that future interactions are smoother and more efficient.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time waiting on calls and chat without receiving the assistance you need. When you’re trying to resolve an issue, support should be quick and accessible, not something that adds to the frustration. This situation has clearly not met the level of responsiveness you should expect when reaching out for help.
We’re here to assist and would really like the opportunity to get your query resolved. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, along with a brief description of the issue, and our team will take a closer look.
We will continue working to ensure you get the assistance you need quickly and that future interactions are smoother and more efficient.
Kind regards,
Mweb Team
Mweb's replyOfficial
09 Jun 2026, 15:29Hi Richard,
Thank you for reaching out and for providing your details. We understand how frustrating it can be to make payment and still experience delays in having your service restored, especially when you’re trying to get through to support without success.
That’s not the kind of experience you should be having when your account should already be active.
We’re happy to confirm that your payment has been successfully linked to your account, and your service has already been reactivated.
Your feedback will also be shared with our Service Quality Team for review and improvement, as ensuring quicker reconnections and easier access to support.
If you’re still experiencing any issues or need further assistance, please send us a direct message on Hello Peter, and we’ll gladly take a closer look for you.
We’ll remain available to support you and ensure everything continues to run smoothly from here.
Kind regards,
Mweb Team
Thank you for reaching out and for providing your details. We understand how frustrating it can be to make payment and still experience delays in having your service restored, especially when you’re trying to get through to support without success.
That’s not the kind of experience you should be having when your account should already be active.
We’re happy to confirm that your payment has been successfully linked to your account, and your service has already been reactivated.
Your feedback will also be shared with our Service Quality Team for review and improvement, as ensuring quicker reconnections and easier access to support.
If you’re still experiencing any issues or need further assistance, please send us a direct message on Hello Peter, and we’ll gladly take a closer look for you.
We’ll remain available to support you and ensure everything continues to run smoothly from here.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 15:29
Official
Hi Richard,
Thank you for reaching out and for providing your details. We understand how frustrating it can be to make payment and still experience delays in having your service restored, especially when you’re trying to get through to support without success.
That’s not the kind of experience you should be having when your account should already be active.
We’re happy to confirm that your payment has been successfully linked to your account, and your service has already been reactivated.
Your feedback will also be shared with our Service Quality Team for review and improvement, as ensuring quicker reconnections and easier access to support.
If you’re still experiencing any issues or need further assistance, please send us a direct message on Hello Peter, and we’ll gladly take a closer look for you.
We’ll remain available to support you and ensure everything continues to run smoothly from here.
Kind regards,
Mweb Team
Thank you for reaching out and for providing your details. We understand how frustrating it can be to make payment and still experience delays in having your service restored, especially when you’re trying to get through to support without success.
That’s not the kind of experience you should be having when your account should already be active.
We’re happy to confirm that your payment has been successfully linked to your account, and your service has already been reactivated.
Your feedback will also be shared with our Service Quality Team for review and improvement, as ensuring quicker reconnections and easier access to support.
If you’re still experiencing any issues or need further assistance, please send us a direct message on Hello Peter, and we’ll gladly take a closer look for you.
We’ll remain available to support you and ensure everything continues to run smoothly from here.
Kind regards,
Mweb Team
Mweb's replyOfficial
09 Jun 2026, 15:30Hello Richard
Thank you for your details via private message. We unfortunately are not able to view the media files you've uploaded above on this platform. To help, we have raised your feedback directly to the Finance teams who manage all reconnections. They will review the details and update the account accordingly ASAP.
Kind regards,
The Mweb Team
Thank you for your details via private message. We unfortunately are not able to view the media files you've uploaded above on this platform. To help, we have raised your feedback directly to the Finance teams who manage all reconnections. They will review the details and update the account accordingly ASAP.
Kind regards,
The Mweb Team
Mweb's reply09 Jun 2026, 15:30
Official
Hello Richard
Thank you for your details via private message. We unfortunately are not able to view the media files you've uploaded above on this platform. To help, we have raised your feedback directly to the Finance teams who manage all reconnections. They will review the details and update the account accordingly ASAP.
Kind regards,
The Mweb Team
Thank you for your details via private message. We unfortunately are not able to view the media files you've uploaded above on this platform. To help, we have raised your feedback directly to the Finance teams who manage all reconnections. They will review the details and update the account accordingly ASAP.
Kind regards,
The Mweb Team