Mweb has given me the runaround with regards to my fibre activation

#mweb is providing shocking service. I have been **** to and deceived about placements of orders, activations, escalations, timeframes, engagements with Openserve, team leads calling me back to help. I am without my fibre activated after numerous promises. This is impacting life and ability to work. I have been **** to by agents telling me they have submitted activation requests and escalations and the next agent says nothing was done. I do not know who to believe anymore. Apparently there is no work done on weekends as well so I need to wait until Monday morning for anything to be actioned. How is this customer service ? Please can someone contact me urgently to review. I am contracting with Mweb . Openserve is the provider. Mweb should be providing customer service with accuracy, honesty, timeliness at a minimum . Mweb should have a process to follow up on activation requests to assist customer. In addition , there should be a process to follow up on escalations. It should not go into a Black hole . Please can mweb contact me with urgency and actually provide some customer service and accurate feedback and action.