MWEB has failed it's users

Last week I was instructed by mweb to be at home at 2pm for a small fibre black box they were meant to change for the migration from my current ISP to Mweb, I cancelled appointments to be here but they never piched or called, they wasted my afternoon of busy work, today my wiave no internet and cannot do any work, I called mweb only to hear after waiting 30 mins in an understaffed call centre that they are aware we don't have internet as they are migrating us from our old ISP and it won't be back on till tomorrow. They don't have the decency to let customers know that there products will be down, obviously they don't care, we get no chance can make alternative arrangements, Mweb used to be the best, but now they don't care anymore. The people mean nothing it's just about money. I will be changing my business and home from MWEB and I will make sure the rest of my area does the same.