Mweb Has Crashed, It No Longer Works

This company has crashed. My email does not work properly since 4 months. Random emails don't come through even though they are white listed. The technical department no longer works you can sit on hold for hours. The so-called Live Chat is just as useless, I spent 4 hours the other day and eventually they could not help me get my email working. Because it is only random emails, you don't know what has not come through. I have spent another 3 hours today on hold listening to their whining music. When you eventually get somebody on the line the call cuts and they don't call you back. Emails to this company are bounced back saying that there is a known spam email address and the error email tells you to report it to the "postmaster" via email but they don't give the email address so that is another dead end. I spent 50 minutes with a tech on the weekend who went to what they call the antispamcloud. I was not informed about this thing, you have to log in with a completely different web address and enter a 16 digit password. It is a complicated site and there is no instruction manual. The tech support helped me white list the address of a long term business associate but that person can simply not email me any longer, the emails bounce back. We have both had to get an alternate email address to be able to communicate with each other. In the meantime I must pay for the use of my mweb email address. This company's service is non existent.