MWEB has become Dysfuntional

During July my Telkom landline malfunctioned and Telkom were not prepared to repair it. As a result, I had to cancel my account with Mweb as my adsl internet service provider as they rely on the Telkom infrastructure to provide an adsl service. ( my Mweb account is ***3) I made the call to Mweb client services and cancelled the account making it abundantly clear at the time that I wanted to retain the e-mail service. On September 1st I tried to open my e-mail account but was locked out. I tried to contact Mweb via their automated telephone helplines ***, *** and ***)which all seem to take me to the same place anyway. I eventually got through to a tech support agent (Bonga?) who told me that i could not access my e-mail as my account had been closed and he immediately tried to put me through to client services to rectify the situation but I ended up back with the same automated telephone menu where I was asked to select options from a verbal menu as well as enter information. This automated service is completely dysfunctional. When I enter the required information (e.g. Identity number) it tells me i have not entered anything. When I enter a given option I am met with silence. One option given asks you to " choose from the following options" but immediately begins playing music without providing any options. I made at least 6 calls and was eventually told by the automated voice the "due to unforeseen circumstances" my call cannot be taken at this time. As I type this I still have no access to my email account. I was very satisfied with Mweb as my service provider for over 20 years and would have considered returning to them once fiber was available in our area but it appears from my latest encounter that they have become dysfunctional and their technical skills/services such as the automated telephone helpline are useless.