Mweb has bad service & no respect for customers.

I had my fibre installed on the 29th of January 2020. Mweb promised that I would be connected within 48hours. It is now the 5th of February and still no internet. I have been calling every second day and I am always told they have logged a ticket and somebody will get back to me. As we speak nobody gets back to me. I have asked to speak to managers but I am told they will call me back. I have waited on hold just to have the phone dropped on me. I feel as if Mweb does not respect or value its customers. One lady was very rude on the phone promised my service will be connected within 48hours no need to panic 5 days lster still no service. Highly disappointed considering cancelling.