NM
Nokuphiwa M
1 reviews | Active since Oct 2019
01 Sept 2026, 19:10
Mweb has bad service
I am having the worst experience with Mweb. We have only been with them for a few months but the WiFi is never working properly. Had to call them to fix my connection on the 27th, but even now I still have no network yet my account is paid for.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
02 Sept 2026, 08:27Hi Nokuphiwa,
We understand how frustrating it is to still be without a connection after contacting us for assistance on the 27th, especially with your account paid and the issue remaining unresolved. We’d like to look into this further. Please send us a private message with your Mweb account details so we can check the connection and assist.Kind regards,
The Mweb Team
We understand how frustrating it is to still be without a connection after contacting us for assistance on the 27th, especially with your account paid and the issue remaining unresolved. We’d like to look into this further. Please send us a private message with your Mweb account details so we can check the connection and assist.Kind regards,
The Mweb Team
Best regards,
Mweb's reply02 Sept 2026, 08:27
Official
Hi Nokuphiwa,
We understand how frustrating it is to still be without a connection after contacting us for assistance on the 27th, especially with your account paid and the issue remaining unresolved. We’d like to look into this further. Please send us a private message with your Mweb account details so we can check the connection and assist.Kind regards,
The Mweb Team
We understand how frustrating it is to still be without a connection after contacting us for assistance on the 27th, especially with your account paid and the issue remaining unresolved. We’d like to look into this further. Please send us a private message with your Mweb account details so we can check the connection and assist.Kind regards,
The Mweb Team
Best regards,
NM
Nokuphiwa M's updateReviewer Update
02 Sept 2026, 09:22You can check the account using this ID: *** and number: ***
NM
Nokuphiwa M's update02 Sept 2026, 09:22
Reviewer Update
You can check the account using this ID: *** and number: ***
Mweb's replyOfficial
02 Sept 2026, 11:24Hi Nokuphiwa,Thank you for providing the details. We’ve located your account and would like to try and assist you with getting your connection restored.As a first step, please switch your router off at the power for about 30 seconds and then switch it back on. Allow a few minutes for the connection to re-establish. Once this is done, please let us know whether you’re still without internet and what lights are showing on the router, particularly the LOS, PON and Internet lights.We’ll use this information to guide you through the next steps.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply02 Sept 2026, 11:24
Official
Hi Nokuphiwa,Thank you for providing the details. We’ve located your account and would like to try and assist you with getting your connection restored.As a first step, please switch your router off at the power for about 30 seconds and then switch it back on. Allow a few minutes for the connection to re-establish. Once this is done, please let us know whether you’re still without internet and what lights are showing on the router, particularly the LOS, PON and Internet lights.We’ll use this information to guide you through the next steps.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
NM
Nokuphiwa M's updateReviewer Update
06 Sept 2026, 10:55I did those steps over and over again, yet I still have no connect. Bear in mind that tomorrow is a Monday and I work from home. What’s supposed to happen when I have no internet connection?
NM
Nokuphiwa M's update06 Sept 2026, 10:55
Reviewer Update
I did those steps over and over again, yet I still have no connect. Bear in mind that tomorrow is a Monday and I work from home. What’s supposed to happen when I have no internet connection?
Mweb's replyOfficial
07 Sept 2026, 14:46Hello Nokuphiwa
We checked in with your Openserve connection and can see a connection session. Please feel free to reach out to us via private message if you require any additional support or discussion.
Kind regards,
The Mweb Team
We checked in with your Openserve connection and can see a connection session. Please feel free to reach out to us via private message if you require any additional support or discussion.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 14:46
Official
Hello Nokuphiwa
We checked in with your Openserve connection and can see a connection session. Please feel free to reach out to us via private message if you require any additional support or discussion.
Kind regards,
The Mweb Team
We checked in with your Openserve connection and can see a connection session. Please feel free to reach out to us via private message if you require any additional support or discussion.
Kind regards,
The Mweb Team
Best regards,