Mweb had bad customer service

To Whom it may concern.

I was searching for a complaint email but mweb has no such thing.

I was a loyal MWEB customer with no issues with MWEB actually referring it to friends and family, that was all up to this week.

I relocated to a new address where there is no fibre available and now my only option is to pay a massive cancellation fee.

I requested MWEB to change my package to something that will suit my needs but MWEB simply refuses.

I will now pay the cancellation fee and MWEB will from now only have a bad reputation from my side.