MWEB going down.

I have sent mweb on numerous occasions emails regarding the upgrading of my LTE-A line or even if they have a uncapped LTE-A. No one gets back too me. December I was given 20gigs short. When I contacted mweb about that the same thing no reply. If I want too add data too my account I always have too phone mweb. The online queries option does not work at all. When I phone the sms sending from mweb never works also. TIRED of the excuses and no ease of use. Mweb says there is a option too control my account ens. If I go too those options there is nothing. What is going on. And this is before Covid.