Mweb giving very poor service delivery

I informed Mweb that I was moving premises in April and sent my new address and contact details to move my fibre line to the new premises. Openserve the internet service provider made an appointment with me to have the fibre installed on the Monday the 29th of April. No one pitched and no one contacted me about any delays from Openserve. I then ordered the MTN LTE package which comes with a sim card. Today I only received the sim card and no router. This is such horrible experience that I am having. I rely on the WiFi to work and I have been unable to work since moving to my new premises on the 01st of May. Kindly send me a router as I ordered this as a package deal and not the sim card only.