MWeb gives the WORST service in South Africa

My letter to MWeb Dear MWeb,

I click on the link you sent AND NOTHING HAPPENS. Your OTP numbers arrive 15 minutes late. Un-usable The link in the e-mail DOES NOT WORK.

I have been trying for 2 1/2 hours per telephone to get ANYONE from MWeb on the line to connect the router device that Openserve installed yesterday. I was cut off twice. I tried 3 different numbers from your website. NO asnswer even after holding on patiently for over an hour.

I try to send an email message BUT THERE IS NO EMAIL ADDRESS FOR MWEB on your home page or anywhere else.

I tried to leave a contact number BUT THE VOICE ONLY READS BACK HALF OF THE NUMBER I ENTER WHEN ASKED. I repeated this function NUMEROUS times but the voive NEVER repeat correct cell number.

This is a hopeless case. Try and quite me as a customer because THE STRUGGLE IS ENORMOUS!!!!!

Now I doubt it is worth all the trouble of the past 6 weeks. I cannot and do not want to do this any longer.The experience with MWeb is horrible-horrible-horrible. :(

So please CANCEL EVERYTHING AND SEND SOMEONE TO COME AND TAKE AWAY YOUR ROUTER.

Thank you.

Mrs M J Roos