mweb gives terrible service.

i'm so unhappy with mweb. i signed my fibre contract in december, they've installed the fibre and should have helped us activate it. 2 months later still haven't fixed my fibre. after phoning almost every day and being put on hold for hours, not having the problem fixed via email, phone or the website, they've CHARGED ME FOR DECEMBER AND JANUARY when i couldn't even use my wifi due to terrible customer service. happy to take my money, but not keen on helping me. how do you charge someone for 2 months when you know very well that they aren't getting any of the benefits they're paying for? how devious is that? i normally don't complain publically but since i receive ZERO HELP this was my last resort. the worst service from any company I've received in my life. if you check out the comments on their facebook as well, you can barely find a positive comment. mweb is terrible and i'm over this nonsense.