Mweb gives poor service

I ordered a Fibre installation at my premises and they installed the box about 5m from my Desk. They gave me a form to sign that was illegible and I didn't tick all the satisfied marks. I have phoned them and asked them to move the fibre box to my workstation because I use a Voip phone and the phone must be on my desk., They want to charge me extra to do this. No one who installed the box asked me where I want the fibre box and I am not satisfied with their service. When I phone Mweb I hang on for ages and everyone sends me to another person.

This ticket was logged 6 days ago and still no response.

Very unhappy client that needs this issue to be resolved.