RD
Robert D
1 reviews | Active since Jan 2011
05 Oct 2015, 15:50
MWEB getting steadily worse, now nothing.
MWEB service have been in decline over the last couple of months.<br> Now we have had no business emails for 8 hours. <br> Outage No: 91386 - Members may experience delays in receiving mail<br> Outage No: 91385 - Members may currently not be able to send mail<br> <br> I currently have about 10 businesses / clients on MWEB for hosting, domain emails and ADSL. I will be advising them to change ISP as soon as possible.
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Mweb's replyOfficial
06 Oct 2015, 11:54Hello dcdeane,
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
Mweb's reply06 Oct 2015, 11:54
Official
Hello dcdeane,
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB