MWEB - GET YOUR ACT TOGETHER & PROVIDE SERVICE

SIM CARD - We originally received a sim card from MWeb, waited three days for this to be connected after which we still could not play. Eventually we called again and a simswop was arranged as the router did not recognise the sim. We received the simswop and again we have been unable to utilise the service, calls have been made to and fro and last week after nearly 1 hour on the phone, just in phone calls we have wasted more time than actually having a representative provide the correct support. We are now waiting for a technical person to call us back. I might just add that we are paying for a service that does not exist and MWeb can see no urgency in resolving this matter. What is the point of signing up for a service that doesn't work. If we don't have any satisfaction by Wednesday this week and are still not able to log on, the monies paid over must be credited to my account and the service cancelled. To try and get in touch with someone who has seniority is a real problem. REALLY MWEB, GET YOUR ACT TOGETHER