MWEB full of empty promises, no service

mweb leaves me no choice but to try and get assistance here. i app**** for fibre and there were many issues from day one. Installers fighting about who will be paid as there were two separate installers (sub contractors) booked for the same day. When this was sorted out the installer could not finish the installation and then disappeared for two weeks. After several calls to mweb another installer came who also could not do the installation and promised to come back later the same day, which did not happen. The following day the fibre was installed and several days later activated (or suppose to be) if i log in i get a message "non registered ADSL line" i then got throttled and tried upgrading my line to 10 meg uncapped. After weeks of phoning and lodging queries online i had no assistance and everytime i phone i get told i am not the only client with this problem. WOW, great way to promote yourselfs. I was then informed the B number i was provided with is not mine and nobody knows what mine is but they will investigate. yet again no feedback. My order to upgrade was then removed from the system by mweb. two weeks ago i again phoned and wanted to cancel my fibre as i get no assistance from mweb. i was put on hold several times and then gave up. Next moment i get a email that mweb has app**** for upgrade on my behalf. SERIOUSLY?!?!?!?!?! this AFTER begging for assistance over and over and then insisting i want to cancel you go and upgrade my line WITHOUT my consent???? Up to now i had no feedback but rather just had my account debited with extra amounts again as ive been upgraded after trying to cancel my product. FAIR????? The first month i also paid for adsl and fibre eventhough i had no adsl service and my 4 meg line gives top speeds of between 1.76 - 2.8 meg.

when throttled i also do not get the 418kpbs advertised but rather .09.

i have begged, pleaded and threatened and nothing helps.

also every request to speak to a manager or team leader is ignored.

i was even promised a free month which also did not happen but rather pay more for something i did not request.

Great Mweb, after so many years with you i cant believe this is the treatment i get.